At JD Collection, we are committed to providing premium quality apparel. To ensure fairness and transparency for all our customers, we have established the following Return & Exchange Policy.
Key Policy Terms:
- 3-Day Window: All requests must be raised within 3 days of delivery.
- Condition: Items must be unused, unwashed, and with original tags attached.
- Proof: Order ID and photos/videos are required for verification.
1. Exchange Policy (Size Issues)
We want you to have the perfect fit. If the size you ordered does not fit well, you may request an exchange for a different size.
- Eligibility: Exchange requests must be made within 3 days of delivery.
- Condition: The item must be in its original condition with all tags intact.
2. Return & Refund Policy
Returns are accepted only if you received a damaged product, an incorrect item, or an incorrect size.
- Fit Issues: If you received the correct size ordered but it does not fit, you are eligible for an Exchange only.
- Exceptions: In rare cases where a return is approved for other reasons, a deduction applies to cover reverse logistics.
3. Mandatory Conditions for Acceptance
To avoid rejection of your return or exchange, please ensure:
- Original Condition: The item is unworn, unwashed, and free of stains or odors (perfume/smoke).
- Tags & Packaging: All brand tags and original packaging are intact.
4. Fraud Prevention & Claims
To ensure the security of your order, we enforce strict verification for claims of missing or damaged items.
5. How to Initiate a Request
Please contact our support team within the 3-day window with your Order ID and clear photos of the product.
5. How to Initiate a Request
Please contact our support team within the 3-day window with your Order ID and clear photos of the product.
Our team will review your request and guide you through the next steps within 24-48 hours.